At Kyndryl, our cultural journey began with building brand values that truly encompass a shared and lived experience. The origin of The Kyndryl Way was our desire to offer customers, investors, partners and employees an experience of mutual benefit and success.
The Kyndryl Way was developed through a culture exchange between Kyndryl leaders and employees across the globe. This process required immense trust in one another, deep empathy for diverse viewpoints, and full transparency.
"At the heart of Kyndryl's turnaround story is our culture transformation: The Kyndryl Way. Our business is all about building a services culture and how we engage with each other, our customers and our communities."
Martin Schroeter
Chairman and Chief Executive Officer
Our core principles
The Kyndryl Way underpins everything we do, from the way we engage with customers to the way we organize ourselves. We strive to build this culture every day by being:
Restless
To continuously anticipate, learn and innovate
Empathetic
To serve with trust and transparency
Devoted
To shared success
Flat
To empower accountable and inclusive teams
Fast
To cultivate simplicity everywhere
Focused
To deliver best-in-class services
Our customer-focused culture
We put The Kyndryl Way into practice to meet customers where they are and deliver transformative solutions to address their unique business challenges.
Working with Kyndryl experts, Carrefour migrated from an end-of-life data center to a cloud environment, unifying customer experience across hundreds of stores in the process.
