Perspectives on Progress
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Elevate your employee experiences using deep data insights, modern apps, and market-leading technology

Article Oct 13, 2023

Today’s employees need to be able to work agilely, collaboratively, and securely from anywhere.

However, organizations need help transforming their legacy technology to meet the demands of the modern digital workplace:

 

  • A hybrid workplace and the surge of AI and automation have led employees to expect user-friendly, seamless experiences where technologies, data, and workflows are integrated to enable optimal collaboration and productivity.
  • Increased cybersecurity threats and security regulation make it imperative for companies to enhance protection of data and systems, especially in the hybrid workplace.
  • The rising cost of doing business drives companies to seek out new ways to reduce expenses without sacrificing the quality of the employee digital workplace experience.

70 %

of CEOs believe flexible, remote working is critical to reducing employee churn and attracting new talent. (1)

85 %

of employees tend to stay longer than three years in a job if they have the right technology support. (2)

66 %

of the top hybrid workplace concerns center around cybersecurity and compliance. (3)

20 %

Digital workplace budgets are increasingly constrained, with device costs having risen as much as 20% since the start of 2021. (4)

+200 %

ROI with Kyndryl’s Digital Workplace services. (5)
Take a proactive approach to elevating the employee experience

As more organizations digitally transform and support flexible, hybrid workplaces, employee (and customer) experiences are increasingly reliant on digital technologies.

Organizational leaders responsible for technology and infrastructure can take key steps to transform their organization’s digital workplace.

  • Perform continuous workplace optimization using sustainability and experience metrics.
  • Enable unified observability on actionable data to improve employee experience.
  • Deliver hyper personalization to elevate employee and customer experiences through modern apps that seamlessly integrate with core systems.
  • Conduct ongoing monitoring and resolution of vulnerabilities to reduce risk.
  • Deploy robust and reliable software-defined networking, 5G, and edge technologies.

Establish dynamically created automation using AI to predict and proactively fix IT issues.

 

Kyndryl believes that there is a causal relationship between employee experience, customer experience, and business outcomes.

That’s why we partner with our customers to co-create solutions tailored to their business needs. By helping elevate the employee and customer experiences, we can contribute to better top- and bottom-line results.

Organizations need better resources to help them achieve their goals. Improved insights and technology interoperability are key focus areas.

We help customers address today’s “new norm” of hybrid and remote work by offering solutions that improve the employee experience. This includes:

  • Delivering seamless collaboration capabilities
  • Supporting agile work practices
  • Using data and technology, including generative AI, to identify new opportunities for innovation
  • Making sure they have secure access to the necessary resources
  • Providing access to enterprise-grade generative AI services

Kyndryl can help organizations transform employee and customer experiences while keeping costs under control.

Together, we can create an integrated, secure hybrid workplace that grows with your workplace needs.

Learn how Kyndryl can help elevate your employee and customer experiences to increase revenue
85% of executives agree that better employee engagement and experiences translate to a better customer experience, higher satisfaction and more revenue

(6)

Boost productivity, reduce device management and support costs, and speed up deployment with Kyndryl
  • Kyndryl Consult for Digital Workplace services
    Determine the level of workplace experience maturity and find opportunities to improve productivity, collaboration, and security
  • Device Management and Lifecycle services
    Reduce device management costs and improve security and employee experiences using AI and automation
  • IT Support services
    Predict and proactively resolve device and application issues and support employee productivity and efficiency
  • Workplace Collaboration services 
    Increase employee productivity and communication and extend the security features of your office wherever your employees are based
  • Desktop Virtualization services
    Quickly enable productivity from anywhere with cloud-based access to business applications
  • Private Wireless services
    Increase network security and reliability with 5G and Wi-Fi 6 based private wireless connectivity services and management
  • Edge Solutions
    Optimize workload performance at the edge for distributed enterprise workloads and data analysis
  • SD-WAN/SASE Networking services
    Lower operational costs and improve business application experience with software-defined networking and built-in security
  • Data Modernization services
    Deploy a modern data foundation encompassing data governance, a robust data fabric, and scalable AI for better experience insights
  • Application Modernization services
    Optimize the business value of applications to enable business agility and innovation at scale

Improve employee digital agility and elevate their overall experiences to boost bottom-line results

30 %

A large retailer reduced device management costs by 30%

50 %

A government agency reduced the number of monthly service desk calls by 50% with 75% faster resolution

96 %

A financial services firm reduced the average time to resolve service tickets by 96% (7)
 
Start your employee experience transformation today to help your business stay ahead of the competition.

Dow

Learn how Dow works with Kyndryl to improve employee experiences across their hybrid workplace. Read the full story.

  • 60% reduction in blue screen of death errors with multiple causes and across multiple device types

Singapore Airlines

Kyndryl helped Singapore Airlines transform their digital workplace experience for employees across the globe. Read the press release.

Symrise

Learn how Kyndryl modernized and standardized 13,000 digital workplaces at more than 100 of its sites worldwide for Symrise AG. Read the press release.

JCB

Kyndryl helps JCB Launch an an AI-based interactive automatic speech response system to further improve customer satisfaction and service quality; Up to 55% reduction in waiting time before connecting to a contact point at a call center. Read the press release.

couple driving together in cool vintage car through desert

Arizona Department of Transportation

Arizona Department of Transportation dramatically reduces average time of customer visits to Motor Vehicle Division offices with self-service options and making its staff more flexible in their work within and across offices. Read the full story.

  • 60+ services online for real-time transactions and payments are processed in 2 seconds (8)

Kyndryl Transformation Story

[internal digital transformation]

Through Kyndryl’s internal digital transformation, we have identified three pillars of hybrid workplace modernization: dedicated leadership, adaptive culture, and transformative technology. Read the full story.

How Kyndryl creates value for our customers

We are deeply committed to advancing the critical infrastructure that powers human progress, with a vendor-neutral approach to technologies and toolsets that empower our customers to engage with the broadest array of solutions and technologies to find their right-size solution.

Kyndryl Bridge – We help you uncomplicate your IT environments by creating an uninterrupted path between a digital business and the technology that delivers it.

Kyndryl Vital – Designers lead Kyndryl Vital teams and collaborate with Kyndryl’s expert technologists to infuse technical capabilities with usability and human experience perspectives. In other words, the Kyndryl Vital approach enables customers and partners to develop human-centered approaches to solving technical challenges for themselves and for their customers.

Kyndryl is the world’s largest provider of IT infrastructure services serving thousands of enterprise customers in more than 60 countries. We are deeply committed to advancing the critical infrastructure that powers human progress. Our expertise across a wide variety of technologies accelerates digital transformation by aligning business outcomes with the technology that drives them.

1 How to transform your organization in turbulent times, Ernst & Young, March 2023
2 In a Hybrid World, Your Tech Defines Employee Experience, Harvard Business Review, February 2022
3 Most important hybrid workplace concerns worldwide, Statista, March 2023
4 Workplace Leaders Will Focus on DEX, ESG and IT Modernization, Gartner, January 2023, Predicts 2023
5 The Total Economic Impact™ Of Kyndryl Digital Workplace Services, Forrester Consulting, April 2023
6 Why Linking Customer Experience to Employee Experience Drives Bottom-Line Value, IDC Spotlight, February 2023
7 Why Linking Customer Experience to Employee Experience Drives Bottom-Line Value, IDC Spotlight, February 2023
8 Dow Story, linked above
9 Kyndryl Customer Documented Results