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Curiosity that fuels transformation

Our teams co-create with you to uncover and solve your most complex business problems

What is Kyndryl Vital?

Kyndryl Vital is the open and collaborative experience that’s needed to solve today’s complex real-world business problems. We love transforming ambiguous, complex problems into elegant and modern solutions, and we know to always start with the why—because listening to you, and the people using your systems is the key to uncovering surprising insights.

With our efforts focused on the right problem to solve, our designer-led teams convene at the intersection of people, the planet, and technology – restlessly iterating and innovating to unlock the energy of new ideas.

What is Kyndryl Vital?

Kyndryl Vital is the open and collaborative experience that’s needed to solve today’s complex real-world business problems. We love transforming ambiguous, complex problems into elegant and modern solutions, and we know to always start with the why—because listening to you, and the people using your systems is the key to uncovering surprising insights.

With our efforts focused on the right problem to solve, our designer-led teams convene at the intersection of people, the planet, and technology – restlessly iterating and innovating to unlock the energy of new ideas.

Tom Rourke and Sarah B. Nelson explain how Kyndryl Vital teams work with customers to understand and achieve their business goals.
Tom Rourke and Sarah B. Nelson explain how Kyndryl Vital teams work with customers to understand and achieve their business goals.

How does Kyndryl Vital work?


Kyndryl Vital takes customers on a journey from problem definition to deliverable product. Working side by side, we prototype promising ideas and examine them through multiple lenses to arrive at actionable plans. At any point, we can tap into our ecosystem of best-in-class partners, integrating as needed.

When we converge on a solution, Kyndryl has the capabilities and scale to move smoothly into testing, execution, and measurement. And when we succeed? We don’t stop—we start a new conversation and find our next big idea together.

The value of Kyndryl Vital

Diverse expertise and perspectives

We mobilize and align highly diverse teams of experts and partners to maximize creativity, insight, and innovation.

Future vision brought to life

We work with customers to clearly articulate their desired future state and understand the challenges that need to be overcome to realize their vision.

Attention to people, society and the planet

Outcomes are defined in terms of human needs and informed by a ‘whole system’ view of the environment.

Technology, business and experience integrated

Our teams work at the intersection of technology, business and human experience to solve the right problems with maximum impact.

kyndryl expertise

Our designer-led teams convene expertise at the intersection of experience, business, and technology. ​

Open and adaptable

We work with systems, methods, and tools used by customers and alliance partners.

Designer-led teams

Our strategists, researchers and designers bring deep expertise in human-centered problem solving.

Research-based

We focus on measurable experience outcomes based on deep understanding.

Connected solutions

We ensure solutions work by bridging human experience with technology.

Meet the Kyndryl Vital experts

Teresa Zöller

Kyndryl Vital Germany

I’m an automotive enthusiast experienced in industry-specific customer engagements and business strategies. As a bridge builder, bringing people together to create innovative solutions that help our customers accelerate their business excites me most.

Jose Alvarez de Perea Llamas

Kyndryl Vital Spain and Portugal

As a designer, technologist and business person, I'm passionate about combining inventive experiences that their end-users relish with state-of-the-art technologies seamlessly aligned with their business needs.

Karen Cheng

Kyndryl Vital Canada

So many technology proof of concepts start with great promise but never realize their potential.  I bring my 25 years of experience as a global innovation leader to drive client-centric business outcomes, from ideation to operationalization.

Emily Neubauer

Kyndryl Vital US

I lead experience design and I’m obsessed with using strategic thinking to see beyond the pixels and create smart (and beautiful) solutions that empower people.

Aya Ben Ayoub

Kyndryl Vital France

I believe we designers have a significant role to play in maximizing value to our customers while minimizing the impact on the planet. With the urgency to address climate change, we must take a planet-centric approach in addition to our human-centered one.

Cait Elgin

Kyndryl Vital US

Human-centered co-creation is problem-solving’s beating heart. Real people with real needs drive our creativity, and we need diverse perspectives to bring ideas to life. As a design strategist, knowing I help people makes my work personal.

Aaron Wright

Kyndryl Vital Global

I am fascinated with ‘why’ questions. As an interdisciplinary designer, I ask these questions through multiple scales, materials, and methods to collect actionable insights.

Masashi Kono

Kyndryl Vital Japan

I'm inspired by my son's smile — knowing that even though the future feels uneasy, we can create an exciting world for him together and then bring it to life.

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