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Government
Overview
We help government leaders leverage cloud, business resiliency, and network services to optimize their IT workloads and transformations in safe and secure, and scalable environments.
Improve citizen experiences and outcomes
Kyndryl helped Arizona's Motor Vehicle Division turn its customer experience around by modernizing its systems, technology processes, and networks to provide fast, efficient and friendly service.
Advance digital equity and inclusion
Kyndryl helped an underserved public school system modernize its network infrastructure, giving every student and teacher access to the internet via a secure, robust, and reliable wireless connection.
Build a secure and resilient government
Kyndryl helped a large university develop a process to digitize its paper records, increasing productivity and reducing document security risks, while leveraging insights from siloed data.
Government
Citizens are
your customers
Delight them with streamlined,
secure and inclusive experiences
Government
Citizens are your customers
Delight them with streamlined, secure and inclusive experiences
We help government leaders leverage cloud, business resiliency, and network services to optimize their IT workloads and transformations in safe and secure, and scalable environments.
Government
Improve citizen experiences and outcomes
Kyndryl helped Arizona's Motor Vehicle Division turn its customer experience around by modernizing its systems, technology processess, and networks to provide fast, efficient and friendly service.
Learn more
Government
Advance digital equity and inclusion
Kyndryl helped an underserved public school system modernize its network infrastructure, giving every student and teacher access to the internet via a secure, robust, and reliable wireless connection.
Learn more
Government
Build a secure and resilient government
Kyndryl helped a large university develop a process to digitize its paper records, increasing productivity and reducing document security risks, while leveraging insights from siloed data..
Learn more
03 things
to know
01
$3.6 Million
The average cost of a data breach for state and local governments is $3.6 million.
Source: Ponemon Institute.
02
80%
Legacy systems account for more than 80% of government IT spending.
Source: Gartner
03
$1 Trillion
Digital transformation could result in annual savings of up to $1 Trillion for the public sector globally.
Source: McKinsey & Company
Customer use cases
Helping governments achieve better outcomes
What if your next DMV visit takes less than 15 minutes?
What if your next DMV visit takes less than 15 minutes?

Kyndryl partnered with the Arizona DMV to support digital transformation initiatives that turned a notoriously time-consuming chore into a delightful experience for citizens.

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Connecting students and teachers to learning
Connecting students and teachers to learning

Kyndryl collaborated with an underserved school system that struggled to provide digital equity for its students in the face of a natural disaster and a pandemic.

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Less paper, more security and insights
Less paper, more security and insights

Kyndryl is helping a large university increase security and resiliency by digitizing more than 2 million pages of paper-based student records.

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industry experts

Our experts, your challenges
Read the Q&A with Kyndryl government expert, Rajesh Jaluka.

QWhat are the most important citizen experience challenges facing the public sector today?

AThe biggest challenge for our public sector customers is keeping pace with digital transformation while working with competing priorities, shrinking budgets, and limited skilled resources.

Centralized IT organizations may find it challenging to meet the diverse needs of the departments and agencies they support. By decentralizing innovation, the central IT team can focus on large scale efficiencies while agencies experiment on ways to make their unique services effective, fast, and easily accessible for all citizens.

QHow can governments use technology to transform citizen experiences?

ARegardless of where your agency is in its modernization journey, you’ll ultimately need to do three things well to deliver transformative citizen experiences:
  1. Pinpoint citizen experience problems
  2. Focus on outcomes rather than output
  3. Build private-public partnerships that enable co-creation and innovation

QWhat role does AI play in transforming citizen experiences?

AWhile Generative AI is dominating news headlines, it's important to remember that governments can realize significant benefits by implementing artificial intelligence and machine learning. Here are three ideas:
  1. A chatbot powered by a Large Language Model can significantly reduce the time employees spend responding to routine inquiries. You can fine-tune your AI agent to respond using only the information you feed to maintain a high-quality experience.
  2. AI anomaly detection can help improve security and reduce fraud. Use it to review license applications, tax filings, invoices, and inventory levels.
  3. Clustering uncovers insights to optimize repair and maintenance of roads, parks, and equipment. It can also be used to optimize staffing decisions based on peak times, days, and seasons or help predict outbreaks of infectious diseases.
See more
Rajesh Jaluka
Chief Technology Officer,
US Public & Federal Markets
Kyndryl
Rajesh Jaluka
Chief Technology Officer,
US Public & Federal Markets
Kyndryl
Perspectives on Progress
Business Transformation
Let’s bust some myths about digitalization in the public sector
Article | March 15, 2023 | Read time: 4 min
IT Modernization
The case for rapid digital transformation in the public sector
Article | November 29, 2022 | Read time: 6 min
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