Reimagine IT delivery for Healthcare

Healthcare

Reimagine IT delivery for healthcare

A large, not-for-profit healthcare organization with hundreds of locations, is committed to advancing patient care by continuously learning and applying new knowledge. This mission was hindered by unreliable, dated technology and a lack of timely and focused support for clinicians.

how we helped

01

A modernized and resilient hybrid cloud environment helps boost the availability of critical applications .

Streamlined workflows

Improves clinician productivity and efficiency in treating patients.

Patient experience

Improves the patient and family experience with timely care.

Optimize the workflow

Increases the capacity of the health system to deliver care to the community .

02

Accelerate digital transformation to enhance the patient and caregiver experience.

Help on demand

Implemented a specialized Clinical Command Center, IT service desk with 24/7/365 response, onsite hospital support, and an “easy button” for immediate incident response.

Improved tracking

The modernized system is built on a service management platform and a new Configuration Management Database (CMDB), providing upgraded observability, monitoring, event correlation, and routing systems.

Seamless workflow

The database will be tied to a service management auto-ticketing platform to improve processes and ensure seamless workflows.

03

Improved operational efficiency through AI-infused automation that predicts and prevents issues so clinicians can focus on patient care

Proactive monitoring

Surfacing actionable insights will proactively monitor and predict hardware failures before they happen.

Faster incident remediation

Actionable insights will help remediate incidents and provide recommendations on when devices need upgrading or have missing patches more proactively.

IT optimization

Automation helps optimize IT Management, reduce errors, and improve cost model.

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Customer use cases

Learn more about our Healthcare customers

Deliver performance improvements to reinvest in transformational initiatives for the Health System.

Kyndryl is working with a large healthcare provider to migrate critical workloads, including its Electronic Health Records (EHR) to the cloud to improve productivity and enable more coordinated and efficient patient care.